Terms & Shipping
Terms
Order Cancellation
We process most orders within 8 hours, therefore we are not able to allow cancellations.
Received damaged or incorrect, items ?
Please contact us by email orders@servicetime.biz or text 802-get-easy. Including a photo of the item you received, and a order number. We'll reach out to determine replacement item or other course of action.
Returning Items or orders.
We allow returns up to 16 days after received delivery date. Personalized products not returnable. We charge a 55% restock fee. Please contact us first to get authorization and the address to send it to. (not the same as on shipping label.)
IMPORTANT:
If a product is defective or received incorrectly, we will consider providing a replacement. Any paid shipping or insurance is non-refundable.
Personalized items may not be returned and will be deducted from the refund amount. Shipping is non-refundable. Return shipping is non-refundable.
Allow 5-10 business days after the date we receive your package for processing.
We are not liable for return packages that are lost or stolen in-transit.
We do not give refunds, only replacements or store credit at our discretion.
State in the message:
- Return - Advise the reason for the return. Please be as honest as possible to help us correct any issues correctly and process them as best as we can.
- Exchange - If you wish to exchange, tell us which item(s) you would like to receive in your exchange order - item name and color you would like to receive. This way we will be able to process the exchange correctly.
Once the product is received please allow 3-5 business days for your return to be processed.
Returned-to-Sender & Refused Packages
- This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
- We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
- We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.